FAQ's and Answers Optimove Removalists
Clear, Honest and Open Answers to Your Questions
The list below contains the most frequently asked questions (faq’s) that we obtain from our customers. I hope you will find the answer to your question here, if not please call us on 1300 400 874 and one of our Communication Consultants will be happy to answer each and every question that you may have.
Can I obtain a fixed quote and how long is it valid for?
Definitely, we are more than happy to provide you with a fixed moving cost quote. You can obtain this by calling us (1300 400 874) or by completing the Quick Quote Form and we will contact you very shortly to either finalise the quote with you or arrange to send an inspector to your home/office. The inspector will then closely assess your move and provide a fixed quote for you. Quotes are valid for 30 days from the date of issue.
Does Optimove provide after hours or weekend removals?
Yes, we work 24/7 365 days of the year – including public holidays! In fact most of our local moves are done on the weekend. We also do most of our office moves after business/s hours during the week as well as over the weekend. When we move your goods is totally up to you, but get in quick before we are booked out…
How can I get hold of Optimove out of hours?
You will be assigned a team leader who will manage your move and be in constant contact with you. You will also be given the team leader’s mobile phone number such that if you wish you can call him/her direct. Emails and Voicemails are checked hourly so If you require a response from the office administration your best bet is to email – Someone is always watching the email
Can I get Optimove to disassemble and reassemble items for me?
Yes certainly, you just need to specify which items and our team will arrange it for you on the day of your move so that you don’t have to spend your last night in your house on a mattress on the floor! If you are going to do the packing yourself we can still do this for you, you just need to let the Communication Consultant know when you are obtaining your quote. If you are using our services on an hourly basis, then this will just be part of the job done for you.
Will I receive free boxes from Optimove?
For local Brisbane and Gold Coast moves we provide free boxes, for interstate moves we provide ½ price boxes. Please do note that we do ask for a $5 per box fully refundable deposit which will be given back to you when you return the boxes to us in good condition and within 30 days. You are welcome to write on the boxes, in fact we recommend that you do!
What is the catch? Does Optimove really provide red carpet service at a value for money rate?
The catch is that we do not price match, we are not super cheap (or super nasty) we are able to offer superior service at a great value for money simply because we do not engage in the cut throat discount pricing that eats away at profit margins and thus service levels. We stick to our pricing and rates which provides us with a reasonable profit margin, allows our business to function smoothly and thus enables us to deliver the services that we promised at the rate that we promised.
Your interstate moves seem much quicker than other furniture removalists? Why is this so?
Well the major reason is that we do not waste time by double handling your goods, loading them onto a removal truck, then loading them onto a goods train and then the same double-handing again at the destination. Whilst seemingly this is a cost saving (because goods train rates are lower), it is not something that we believe is in the interests of the customer. What is saved by using a goods train is made up for by other costs (such as the double handling) and at the end of the day it just means a slower move for you and far greater risk of damage. We stick to the road and deliver your goods in super quick time.
Do you do local moves in other areas besides around Brisbane and the Gold Coast?
At the moment we do local moves only around these two cities. We will shortly be offering a local moving service for those living on the Sunshine Coast as well.
Will my goods be insured whilst they are being removed?
All goods moved by us are covered by public liability and goods in transit insurance. Premium Interstate Moves have further protection with comprehensive insurance.
For those moves not covered by comprehensive insurance we can provided this as an optional extra for you. If you would look more detailed information regarding insurance please call 1300 400 874.
How do you handle precious and delicate items?
We will take extra special care of your treasured and valuable items, whether these are of monetary or just sentimental value. When packing for you, these items will be wrapped and padded in industrial strength bubble wrap. Then depending on the size of the item it will be either wrapped in felt blankets before being securely strapped and supported in the truck – or else it will be placed in a well padded, clearly labelled sturdy box.
Why should I choose Optimove?
Because we are the best!
Call us on 1300 400 874
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