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Terms and Conditions

These conditions of Contract shall apply to all contracts in respect of which the Customer has requested the Company to arrange for the carriage of goods.

AUSTRALIAN FURNITURE REMOVERS ASSOCIATION CONTRACT FOR REMOVAL AND STORAGE 2015 1. Definitions In these conditions: 

1.1 “We” means Optimove Pty Ltd A.C.N 602 359 053, 

and “Us” and “Our” have corresponding meanings; 1.2 “You” means the party entering into the agreement 

for Services with Us, and includes the party to whom Our quotation is addressed and the party by whom the acceptance is signed, and Yourhas a corresponding meaning; 1.3 “Ancillary Services” means services which are 

ancillary to the Services, but which We do not offer or provide, including transportation by sea, rail or air, and transportation of vehicles, trailers, caravans, boats and animals; 1.4 “Goods” means all furniture and other effects which 

are to be the subject of the Services; 1.5 “Services” means the whole of the work to be 

undertaken by Us in connection with the Goods including removal and (if applicable) storage; 1.6 “Subcontractor” means any person other than one of Our employees who, under any agreement or arrangement with Us (whether directly or indirectly) performs or agrees to perform the whole or any part of the Services; 1.7 “Third Party Provider” means any person who We 

have arranged to carry out any Ancillary Services; 1.8 Words in the singular include the plural, and words 

in one or more genders include all genders. 2. We are not Common Carriers 

WE ARE NOT COMMON CARRIERS AND 

ACCEPT NO LIABILITY AS SUCH. We reserve the right to refuse to quote for the carriage of goods for any particular person and for carriage of any goods or classes of goods at Our discretion 3. Your Obligations and Warranties 3.1 Information supplied by You. You warrant that 

any information which You have provided to Us and on which We have reasonably relied in assessing any quotation or estimate of the resources necessary to carry out the work is accurate. 3.2 Owner or Authorised Agent. You warrant that, in entering into this agreement, You are either the owner of the Goods, or the authorised agent of the owner. 3.3 Presence at Loading/Unloading. You will ensure 

that You or some person on your behalf is present when the Goods are loaded or unloaded, except if they are being unloaded into or loaded from store. 3.4 Dangerous Goods. You warrant that the Goods do 

not include any firearms or goods which are or may become of a dangerous, corrosive, highly combustible, explosive, damaging or noxious nature nor likely to encourage any vermin or pest unless You have disclosed to Us in writing the presence and nature of any such items prior to them being made available to Us for loading or storage. We may refuse to remove or store such items. If We discover any article or substance of this nature after the Goods have been received by Us, We may take any reasonable action, including destruction or disposal, as We may think fit without incurring any liability to You. 3.5 Fragile Goods and Valuable Items. You will, prior 

to the commencement of the removal or storage, giveto Us written notice of any Goods which are of a fragile or brittle nature and which are not readily apparent as such, or which comprise jewellery, 

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precious objects, works of art, money, collections of items or precision equipment in any case having a value in excess of $1,000. 3.6 Goods Left Behind or Moved in Error. You will ensure, to the best of Your ability, that all Goods to be removed (other than Goods being removed from store) or stored are uplifted by Us and that none is taken in error. 4. Method of Carriage, Subcontractors and 

Ancillary Services 4.1 Mode of Carriage. We shall be entitled to carry, or arrange for the carriage of, the Goods by any reasonable route (having regard to all the circumstances including the nature and destination of any other goods being carried on or in the conveying vehicle or container) and by any reasonable means, including, where We consider it necessary or desirable, by sea, rail or air, and for that purpose, as Your agent, to arrange for a Third Party Provider effect such carriage by sea, rail or air. 4.2 Subcontractors. We may use a Subcontractor or Subcontractors to undertake the whole or any part of the Services, but if We do so, We will continue to be responsible to You for the performance of the Services. 4.3 Liability of Subcontractors and Employees. Any provisions in these conditions which limit Our liability also apply to Our Subcontractors and to Our employees and to the employees of Our Subcontractors. For the purposes of this subclause, Weare, or are deemed to be, acting as agent or trustee on behalf of each of the persons referred to, and each of them shall to that extent be deemed to be parties to this agreement. 4.4 Ancillary Services. We will or may, at Your request and as Your agent, arrange to have Ancillary Services undertaken by Third Party Providers, but We accept no liability, including liability for any loss or damage, arising out of the provision of Ancillary Services. However, if We arrange for a Third Party Provider to undertake carriage of the Goods by sea, rail or air, and the Goods suffer loss or damage at some time when they are either in Our possession or the possession of the Third Party Provider, and if We cannot establish, on a balance of probabilities, that the Goods were in the possession of the Third Party Provider when that loss or damage occurred, the Goods will be deemed to have been in Our possession at the time. 5. Delivery 

We shall not be bound to deliver the Goods except to You or a person authorised in writing by You to receive the Goods. If We cannot deliver the Goods either because there is no authorised person there to receive them on Our arrival, or because We cannot gain access to the premises, or for any other reason beyond Our control, We will be entitled to unload the Goods into a warehouse, and will be entitled to charge an additional amount for storage and for the subsequent re-delivery of the Goods. If this happens, We will endeavour to contact You to ascertain whether You have any alternate instructions. 6. Storage Conditions 6.1 Inventory. We will prepare an inventory of Goods received for storage and will ask You to sign that inventory. You will be provided with a copy of the inventory. If You sign the Inventory, or do not do so 

entitled and fail to object to its accuracy within 7 days of 

to reimbursement from You of any amount receiving it from Us, the inventory will be conclusive 

which We have been required to pay to a third party evidence of the Goods received by Us. The 

(other than a Subcontractor) to obtain or effect inventory will disclose only visible items and not any 

delivery of the Goods. contents unless You ask for the contents to be 

7.2 Alteration of Dates. If a date for the performance listed, in which case We will be entitled to make a 

by Us of any Services is agreed upon in the reasonable additional charge. 

quotation and acceptance or subsequently, and You 6.2 Contact Address. You agree to advise Us of an 

require that date to be altered or the Goods are not address to which We can forward any notice or 

available on that date, We will be entitled to make a correspondence, and to promptly notify Us of any 

reasonable additional charge for any loss or change of address. 

additional expense occasioned by such alteration or 6.3 Price Changes. Our storage charges will be as 

unavailability. quoted to You for the first 26 weeks of storage. 

7.3 Payment by Third Party. If You arrange with Us or After 26 weeks, We may change the storage 

instruct Us that Our charges are to be paid by a third charges from time to time on giving 28 days’ written 

party, and if that party does not pay the charges notice to You. 

within 14 days of the date set for payment or, if no 6.4 Warehouse Change. We are authorised to remove 

date is set for payment, within 14 days of the date of the Goods from one warehouse to another without 

invoice, You agree to thereupon pay the charges. cost to You. We will notify You of the removal and 

7.4 Default Charges. If amounts are outstanding from advise the address of the warehouse to which the 

You to Us for more than 30 days, We will be entitled Goods are being removed, not less than 5 days 

to charge interest at the Commonwealth Bank before removal (except in emergency, when such 

maximum personal overdraft interest rate for notice will be given as soon as possible). 

amounts not exceeding $100,000 from time to time, 6.5 Inspection of Goods in Store. You are entitled, 

calculated on monthly rests. upon giving Us reasonable notice, to inspect the 

7.5 Contractual Liens. All Goods received by Us will Goods in store, but a reasonable charge may be 

be subject to a general lien for any moneys due by made by Us for this service. 

You to Us relating to any Services provided under 6.6 Removal From Storage. Subject to payment for 

this or any other agreement. Without prejudice to the balance of any fixed or minimum period of 

any other rights which We may have under this storage agreed, You may require the Goods to be 

contract or otherwise at law, if any amounts have removed from store at any time on giving Us not less 

been outstanding for a period of 26 weeks, Wemay than 5 working days’ notice. If You give Us less 

give 28 days’ written notice to You of intention to notice, We will still use Our best endeavours to meet 

sell, and if the outstanding amount is not paid within your requirement, but shall be entitled to make a 

that period, We may SELL ALL OR ANY OF THE reasonable additional charge for the short notice. 

GOODS and exercise any other rights We have 6.7 Compulsory Removal and Disposal/Sale. You 

under clause 6.8 relating to the sale of the Goods agree to remove the Goods from storage within 28 

and apply the net proceeds in satisfaction of the days of a written notice of requirement from Us to do 

amount due. so. In default, We may, after 14 days’ notice to You, 

8. Loss or Damage – Private Removals and Storage SELL ALL OR ANY OF THE GOODS by public auction or on Ebay or a similar online auction sale facility or and apply the net proceeds in satisfaction of any amount owing by You to Us. 6.8 Sale of Goods. For the purposes of preparing for the sale of the Goods under clauses 6.7 or 7.5 or otherwise as permitted by law, We are authorised by You to open any boxes in storage to inspect and identify the contents and We may at Our discretion decide which contents will be offered for sale to the general public. At Our discretion, any items we do not offer for sale may be stored by Us for such period as We consider appropriate and We may invite You to collect those items from Us once We have been paid all moneys due by You to Us for Services provided under this or any other agreement. If We fail to sell the Goods at public auction or Ebay, We may at Our option pay $1 for the Goods and at Our discretion dispose of the Goods. 7. Charges and Payments 7.1 Variation of Work Required and Delay. If the work You ultimately require Us to do varies from the work for which a quotation or estimate has been given, or if We are prevented from or delayed in undertaking the Services or any part thereof (except where that prevention or delay results from a factor within Our control), we will also be entitled to make a reasonable additional charge. We will also be 

8.1 Australian Consumer Law. Except where the Services are required by You for the purposes of a business, trade, profession or occupation in which You are engaged, this agreement will be subject to the guarantees set out in sections 60, 61 and 62 of the Australian Consumer Law (as enacted as Schedule 2 of the Competition and Consumer Act 2010) being, in particular, a guarantee that the Services will be rendered with due care and skill, and the following conditions of this clause 8 will apply. 8.2 Negligence. We will only be liable for the proportion to which the loss or damage to the Goods is caused by or contributed to by Our negligence (including the negligence of any Subcontractor). We will not be liable for loss or damage to the Goods caused or contributed to by You or someone else that We are not responsible for at law 8.3 Exclusions. We will not be liable for any loss or damage nor any delay which results from any cause beyond Our control, including any loss or damage occurring in the course of the provision of Ancillary Services by Third Party Providers. 8.4 Damage to Goods – Packaging. If the Goods sustain damage by reason of defective or inadequate packing or unpacking, and the packing or unpacking (as the case may be) was not undertaken by Us or a Subcontractor, We will not be liable. 

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damage 8.5 Damage to Goods – Inherent Risk. Certain 

occurring in the course of the provision of goods (including electrical and mechanical 

Ancillary Services by Third Party Providers. appliances, computer equipment, scientific 

9.3 Negligence. We will only be liable for the instruments and certain musical instruments) are 

proportion to which the loss or damage to the inherently susceptible to suffer damage or disorder 

Goods is caused by or contributed to by Our upon removal. Unless that damage or disorder 

negligence (including the negligence of any results from a failure to exercise due care and skill 

Subcontractor, but excluding the negligence of any on Our part, We will not be liable. 

Third Party Provider), and in any event that liability will be limited to $100 per item or package, or 8.6 Damage to Goods – Furniture Items. If You have 

$1,000 in respect of all Goods moved or stored elected not to take out any insurance over furniture 

under this agreement (whichever is the lesser). items whilst in transit or storage and We (or Our 

9.4 Claims. You will be asked to sign an inventory at Subcontractor) did not package any furniture items 

or other document the conclusion of the transit and for You prior to transit or storage, We will only be 

You are responsible at that time to confirm that all liable for damage to the furniture items up to an 

of the Goods have been delivered, there are no amount of $500 per item. This cap on Our liability to 

missing items or boxes and the Goods are in You does not apply if there is evidence that We (or 

acceptable condition. In circumstances where We Our Subcontractor) failed to exercise due care and 

are liable under this clause 9, notice of the claim skill and this failure is what caused the damage. 

must be given by You to Us as soon as possible, and written notice must be given within 14 days of 8.7 Lost, Stolen or Misplaced Items. If You have 

the date of delivery or, in the case of loss, the date elected not to take out any insurance over the 

upon which the Goods would ordinarily have been Goods whilst in transit or storage, and We (or Our 

delivered, failing which We will have no further Subcontractor) have not packed the Goods for You, 

liability. We will only be liable for lost, stolen or misplaced boxes or items up to an amount of $200 per box. This cap on Our liability to You does not apply if You provided Us with a completed inventory including valuation of the contents of the box containing the Goods prior to commencement of transit or storage and there is evidence that We (or Our Subcontractor) failed to reasonably secure the Goods whilst in Our custody or care. 

10. Insurance 10.1 Our Insurance. We offer to arrange for the Goods to be insured during transit and storage, and details of the type of insurance and the rates are set out in Our quotation and/or will be provided on request. This insurance will only be arranged if You request Us in writing to do so (including by so indicating in Your written acceptance of Our quotation). 

8.8 Notification of Loss or Damage. You will be asked to sign an inventory or other documents at the conclusion of the transit and You are responsible at that time to confirm that all of the Goods have been delivered, there are no missing items or boxes and the Goods are in acceptable condition. Any claim for loss or damage under this clause 8 is to be notified by You to Us in writing, or by telephone and later confirmed in writing, as soon as possible and within 48 hours after the date of delivery. We will have the best chance of locating any misplaced items, or ascertaining the cause of damage, if that notification is given to Us within 2 working days. 

10.2 Other Insurance. You may, of course, arrange 

insurance with an insurer of Your choice. 11. Disputes 11.1 Notification of Dispute. If You or We consider that a dispute has arisen in relation to this agreement (either during the Services, or after they have been completed), written notice of the dispute will be given to the other party. Even if that notice is given, You and We must continue to perform any obligations outstanding by Us under the agreement. 11.2 Dispute Resolution. If You and We cannot resolve the dispute between Us, You are entitled to refer the dispute to the Australian Furniture Removers Association (telephone 1800 671 806) which has procedures for dispute resolution, and 

8.9 Maximum Value of Goods. In any claim for loss or damage under this clause 8, any estimate of the inventory and value of the Goods which You have provided to Us, whether for the purposes of insurance or otherwise, will be prima facie evidence that the total value of the Goods did not exceed that estimate at the time of loss or damage. 9. Loss or Damage – Commercial Removals and 

Storage 9.1 Application. If the Services are required by You for the purposes of a business, trade, profession or occupation in which You are engaged, the following conditions of this clause 9 will apply. 9.2 

Exclusions. We will not be liable for any loss or damage nor any delay which results from any cause beyond Our control, including any loss or 

We, but not You, will be bound by the outcome of that referral. 12. Variation and Notice 12.1 Variation. The terms of these conditions cannot be varied other than by Your and Our mutual consent. Our consent can only be given by a proprietor, director, secretary or manager, and must be evidenced in writing. 12.2 Notice. Any notice to be given by Us to You may be given personally or by prepaid post addressed to Your address last known to Us, or by facsimile to a facsimile number at that address, or by electronic mail. 13. Applicable Law 13.1 The law which governs this agreement will be the law applicable in the place in which the agreement is made. 

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Featured Customer Reviews

Kay McGrath

No-one likes the thought of moving house, especially on a hot, humid, energy sapping Queensland day. Enter the Optimove team. Motasem rang at 6.30am to tell us he was ahead of schedule .. from there, it was plain sailing! He and Isiah and Matheos hit the ground running – literally. They took care with our furniture, they were professional, polite and funny and nothing was too much trouble. I can certainly recommend Motasem and his team.

Tessa Hardy

My name is Tessa, and this is Finn, and this is Matt. And you guys Mana and Azaya helped us move this morning and have been awesome. You guys were on time, friendly and happy to help. Offering to help any way you could. Everything is fine in moved, and nothing is broken, which is the main thing, and that was quick and efficient, so we heartily recommend you and thank you.

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