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Optimove is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used.

Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Optimove will only collect and use personal information as set out below.

Collecting Personal Information

Optimove will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.

Use of cookies

Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. Optimove uses cookies to make use of the website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user’s browser. Cookies allow Optimove to monitor the items an individual may want to access as they move through the site, and records how many people are using the different parts of the site. It is possible to set the browser to refuse cookies; however, this may limit the services provided by Optimove’ website.

Using and disclosing your personal information

Optimove recognises the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Optimove, any Optimove group company, or any member of the public, or to lessen a serious threat to a person’s health or safety.

Contact by Optimove

Optimove may contact individuals via telephone, SMS, email, post or any other form of electronic or conventional communications channel using the information provided in order to:

  1. Provide information that may be of interest about updates, new Optimove products and services, special offers and other matters that may be of interest.
  2. To send newsletters.
  3. Optimove does not send advertising information without obtaining prior consent. If an individual receives communications from Optimove which they do not wish to receive, they may remove their name from the database either by:
    1. Contacting Optimove on the customer enquiry line 1300 400 874
    2. Sending an email to info@optimove.com.au
    3. Using the unsubscribe link on a received email

Individual’s right of access

Individuals have the right to review the information that may be recorded on the Optimove database. Information may be reviewed by contacting Optimove on the customer enquiry number 1300 400 874 or by sending an email to info@optimove.com.au.

Storage and security of personal information

Optimove will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. In some cases these facilities may be overseas. Optimove employees and data processors are obliged to respect the confidentiality of any personal information held by Optimove. However, security of communications over the internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. Optimove will not be held responsible for events arising from unauthorised access to personal information.

Optimove and links to other websites

Optimove may provide links to websites outside of the Optimove site. These linked sites are not under the control of Optimove, and Optimove is not responsible for the conduct of companies linked to the Optimove website.

Problems or queries

Queries relating to the Privacy Policy, or any problems or complaints please contact us on the customer enquiry line 1300 400 874.

Featured Customer Reviews

Kay McGrath

No-one likes the thought of moving house, especially on a hot, humid, energy sapping Queensland day. Enter the Optimove team. Motasem rang at 6.30am to tell us he was ahead of schedule .. from there, it was plain sailing! He and Isiah and Matheos hit the ground running – literally. They took care with our furniture, they were professional, polite and funny and nothing was too much trouble. I can certainly recommend Motasem and his team.

Tessa Hardy

My name is Tessa, and this is Finn, and this is Matt. And you guys Mana and Azaya helped us move this morning and have been awesome. You guys were on time, friendly and happy to help. Offering to help any way you could. Everything is fine in moved, and nothing is broken, which is the main thing, and that was quick and efficient, so we heartily recommend you and thank you.