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FAQ's and Answers By Optimove Removalists

Clear, Honest and Open Answers to Your Questions

Optimove is Australia’s highest-rated removalist company with 6,500+ five-star reviews on Google. Every move is handled by our AFRA-accredited, in-house team of trained professionals who care for your belongings like their own. If you have any questions that are not listed below, please call us at 1300 400 874, and one of our communication consultants will be happy to assist you.

How do I request a quote, and what information do you need?

Request a quote using our Quick Quote Form or call 1300 400 874.

We’ll ask for:

  • Pickup and destination addresses
  • Home size (bedrooms or item list)
  • Heavy or fragile items (pianos, safes, antiques)
  • Access details (stairs, lift, driveway width)
  • Services needed (packing, storage, etc.)
  • Preferred moving dates

We may arrange a video or on-site inspection to ensure an accurate, fixed quote.
All quotes are valid for 30 days and fully itemised, no hidden costs, ever.

What does Optimove’s standard service include?

  • Highly rated removalists with over 6400 five-star reviews on Google
  • Plastic & blanket wrapping
  • Standard disassembly/reassembly
  • Insurance coverage
  • Experienced team with a minimum of 4 years of experience
  • AFRA accredited
  • Custom trucks with hydraulic lifts
  • Reliable scheduling & exclusive truck use
  • No hidden fees

Optional Add-Ons:
Packing & unpacking, storage solutions, heavy item handling, packing materials, or comprehensive insurance for high-value goods.

How much will my move cost?

Your price depends on:

  • Volume (cubic metres)
  • Distance and travel time
  • Extra services (packing, storage, special heavy items)
  • Weekend surcharges

Every quote is transparent and itemised. You’ll always know what you’re paying for.

Are there any extra or hidden fees?

We never hide costs. Possible additional charges (all shown in your quote) include:

Waiting time due to delays

Weekend or public holiday surcharges

Third or more removalists

Credit card processing fees (if applicable)

What happens on moving day?

Pre-move: Booking confirmed, access and permits checked.

Arrival: Crew walks through the property with you.

Protection: Walls, floors, and furniture wrapped and covered.

Loading: Items carefully loaded and secured.

Transit: GPS-tracked transport with real-time updates.

Unloading: Items unpacked, reassembled, and positioned.

Sign-off: You inspect and confirm completion before payment.

Is my property insured during the move?

Yes. All jobs include public liability and transit coverage for damage caused by our team.
For full protection, choose our optional comprehinsive insurance for valuables.

If you need to make a claim:

Report within 24 hours with photos.

We assess promptly.

Approved claims are repaired or compensated.

We believe in fair and transparent resolution.

How should I prepare for my move?

Declutter early to save time.

Label boxes by room (e.g. “Kitchen”, “Fragile”).

Disassemble furniture if possible.

Clear walkways and driveways.

Reserve parking or lift access in advance.

Photograph high-value items.

Notify us of special handling requirements.

Do you move fragile or specialty items (pianos, marble tables, safes)

Yes — we’re experts at this.
We use custom crating, specialist padding, and rigging equipment for heavy or delicate items.
Just let us know in advance so we can plan the logistics.

Do you provide packing and unpacking services?

Yes. Choose from:

Full service: We pack and unpack everything.

Partial service: We handle selected rooms or fragile items.

DIY: Use our professional-grade packing materials.

See our Packing Services page for details.

Do you offer storage options?

Yes — secure short-term and long-term storage facilities are available.

24/7 monitored and alarmed units

Optional insurance coverage

Climate-controlled options for sensitive goods

We manage everything—from pickup to redelivery.

How do you handle interstate or regional moves?

We operate nationwide across Queensland, NSW, and Victoria.
For interstate jobs, we provide fixed-price quotes including tolls and fuel.
Remote areas may incur extra travel costs, disclosed upfront.

What’s your cancellation or rescheduling policy?

  • Free rescheduling up to 7 days before your booking.
  • Cancellations within 7 days may forfeit the deposit.
  • Refunds are processed within 5–7 business days.

Always refer to your booking contract for details.

How soon should I book?

Book 2–4 weeks ahead for best availability.
For urgent or same-day moves, call us; we’ll do our best to assist.

What payment methods do you accept?

  • Bank transfer
  • Visa and Mastercard (surcharges may apply)
  • Cash (pre-approved)

Deposits confirm your booking; the balance is due on completion.
Every move comes with an itemised invoice and receipt.

How do you protect my property?

We use:

  • Floor runners and wall protection
  • Door and stair padding
  • Careful manoeuvring in tight spaces
  • Furniture disassembly when required

We treat your home with the same care as our own.

What if something is lost or damaged?

  • Report issues within 24 hours.
  • We investigate under our insurance policy.
  • Damaged items are repaired or compensated fairly.

Are you accredited?

Yes. Optimove is proudly AFRA-accredited (Australian Furniture Removers Association) and fully compliant with Australian Consumer Law.
View our AFRA listing

What areas do you service?

We move homes and offices across:

  • Brisbane, Gold Coast, Sunshine Coast
  • Sydney and regional NSW
  • Melbourne and regional Victoria

Other regional and rural routes (on request)

Do you subcontract moves?

Our in-house Optimove team handles almost all jobs.
In rare cases, we may use AFRA-vetted partners for large or remote moves—under strict supervision and full accountability.

Why choose Optimove?

  • 6,500+ verified five-star reviews
  • AFRA accreditation & full insurance
  • Trained, uniformed staff
  • Transparent, fixed-price quotes
  • Packing, storage & interstate expertise
  • 24/7 availability, including weekends
  • You’ll always know who’s moving your belongings, and precisely what you’re paying for.

How do I make a complaint or give feedback?

Contact our Customer Service Team on 1300 400 874 or email us at complaints@optimove.com.au with your job details and photos if applicable.
We’ll respond within 24–48 hours with a resolution.

Your feedback helps us maintain Australia’s highest standards in moving.

Reviewed by: Operations Manager, AFRA-Certified Removalist (15+ Years Experience)
Last updated: October 2025
Source: Optimove Removals

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My partner and I have just used Optimove removals for a double move – stuff out of my house to storage whilst another truck at his place to bring his furniture and belongings to here and more to storage. We went with them based on price and a promise of ‘great care’

The removalist service has been fantastic. The boys all moved fast on both crews, were so easy to deal with, and I’ll be honest I can’t remember the last time I saw everything plastic and or blanket wrapped so well to completely protect everything we have. I would HIGHLY recommend these guys. Jacqueline Nagle

“By far the best removalists I have used. Adam and Chris were fantastic. On time, polite, energetic, fast and careful with all of my furniture. Reasonably priced and very efficient .” Jessie Mariee Watson, 29 August 2025

“I couldn’t have been happier with my choice of Optimove to shift a lot of my precious belongings into storage. The removal team phoned me to give an estimated time of arrival and when they arrived no time was wasted. The 2 removalists were fast and efficient. I was very impressed and would certainly recommend them to anyone looking for removalists and would have no hesitation in employing their services again.” Sue Bertram, 19 August 2025

“Best removal company we have ever used. Optimove removals is a great moving company, two nice lads who moved at a good pace. Everything was well looked after and arrived in perfect condition. Very good prices, next time you are looking to move to a new location check these removalists out. Better than a hiring a truck and moving your own stuff by a long way. On time, polite, no hidden costs – the most energetic men ever!!!!!” Kirsten Maria Corin, 2 August 2025

“On Saturday just gone, Adam and Chris from Optimove did an outstanding job in moving us from Burleigh Heads to Cornubia. They worked tirelessly without stopping for 5-6 hours until the job was done, whilst taking absolute care of all our possessions. They were friendly, honest and just downright good blokes. I high recommend Optimove.” Glen Read, 18 July 2025

“Just wanted to take a second to say a big thank you to the team at Optimove. The guys that arrived on the day were so friendly, helpful and professional. I couldn’t believe that when they said everything would get wrapped and protected that it actually happened. I have moved several times in the past but I found these guys definitely stood out amongst the rest with their speed and professionalism…” Carly Turner, 9 July 2025

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Don’t just take our word for it, view our customer review videos to hear and see for yourself what our customers have to say about Optimove.

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Featured Customer Reviews

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Looking for Local Home Movers?

WHAT OUR CUSTOMERS
SAY ABOUT US

Google Reviews
5.0 /5

6513 reviews
Facebook Reviews
4.9 /5

415 reviews
Product Reviews
4.8 /5

272 reviews
Quality, Value, Responsiveness, Punctuality
We will definitely be using Optimove again and would recommend them to anyone. Izzy, Jerry and Hamish where amazing. Very quick, careful and friendly. There where absolutely no faults with this service. After a bad experience the day before with another company and having to book last minute for the next day; the stress was definitely taken away from us with these guys being absolutely perfect. Booking was also super easy and Bella was very informative and kept us up to date all the time. Thanks guys!
Jessica Schauer
Jessica Schauer
Work done in my required time frame
Like others, I chose this removalist company due to the many 5-star removals reviews, and now it’s my turn to add another one. I was initially hesitant about using an hourly rate service with the fear of time wasting for an additional charge. This was not the case with Optimove. I was assigned TJ and Izzy for my move, and these two guys were absolute-machines. They did not stop for a second and in fact, they even at times very politely hurried me along (but still listened attentively) when I was giving them instructions so that they could get the work done in my required timeframe and not have to charge me extra.
Removalists in Brisbane
Ernie Hu
Brisbane's Best Moving Company
Wow, wow, wow.... We booked Optimove due to the fantastic reviews and they were not wrong! The whole experience was seamless, booking and execution. Every team member was so polite, friendly, helpful - just lovely! On the day, the guys arrived on time and were absolute champions, careful but quick! I highly recommend them and will absolutely use them again in the future. Highly recommend!
Karen Pullar
Karen Pullar
Value For Money, Quality Removals
I have just used Optimove for the third time and they are amazing removalist in Brisbane !! I wouldn’t use anyone else. William and Igor were punctual, fast, friendly, and very efficient. They took really good care of all my stuff and went out of their way to ensure I was happy with everything. From start to end the whole process of dealing with Optimove has been professional and they are a pleasure to deal with. I highly recommend this company for all relocation services.
Leesa Richardson
Leesa Richardson
Fantastic removalist job with next day delivery
Brian and Isaiah moved us from the Hunter to Brisbane and did a fantastic job with next day delivery. Isaiah is a genius packer because he somehow managed to fit all our stuff in the truck and it was packed to the roof. He's strong as an ox too. Brain kept to operation running smoothly, and nothing I asked for was a problem for him. I have used a lot of movers over the years, and Optimove removals would have to be one of the best. I dare say I'll be using them again in the not too distant future too.
Paul Swan
Paul Swan
Best business for all removalist jobs
I was very impressed with the response speed when I was looking for a quote. Then every step after impressed me further with excellent service and the easy communication, the boy’s hard work and professional manner!! I underestimated the amount of my stuff, and the boys had to stay late a few hours to get my moving done. They worked around to accommodate my needs. Thank you so much!! I couldn’t flaw any step of the process! Well done guys! Also, big thanks to the removals business on training staff. Great experience!
Ping Han
Ping Han
Brisbane North Side Removals
Would give these guys more than five stars if I could! I've now used them twice in a couple of weeks to move my stuff into removals storage and then to my new home, and they've gone beyond my expectations both times. Great price, excellent service from start to finish, rapid but also very safe. I couldn't believe the strength of TJ today and the guys' ability to get everything up two flights of stairs with minimal fuss. Will be using and highly recommending Optimove removalists Brisbane for every move in the future. Cheers!
3-Bedroom Removalist Job
Nick Love
Quality removalist company
Our interstate move was handled with great professionalism, patience, and care by this removalist company. This is our first move, and as with any move, there are complexities. Before the move, Liam at head office dealt with our myriad questions and phone calls with great patience and reassurance, especially as we were not going to be there for pick up. Sam and Ahmed, who delivered and offloaded our things, were absolute gems. The 2 men worked fast and hard and took great care in placing every item and box so as not to damage/scratch any walls/floors. I would definitely use them for the next move!
Furniture Move
Agata Mouasher
The best removalists I have ever dealt with.
The best removalists I have ever dealt with. Teejay and Izzy packed everything up so carefully. Plastic wrap and fully protected. They packed up and delivered with no damage, and they were so careful about moving things in the new home.
I will always move with Optimove... No one else compares. Teejay and Izzy... These men were fantastic and so kind. Thanks to the whole team of movers. The easiest move I have ever done.
I am now team Optimove...
Amanda andersen
Amanda andersen
Easy to understand quote
Highly Recommended!
I had to book Optimove movers at the last minute after waiting all day for another removal company that after many excuses didn’t show. They went above and beyond to get us a truck within a few hours.
We are so grateful for the empathy, professionalism, attitude, caring, and helpful way in which they went about the whole process of our move. From our first point of contact with the lovely Rene on the phone to our friendly removalists Brian and William, who respected our furniture and moved everything carefully to our new house with the utmost care.
A big THANK YOU for helping us in a very stressful situation. I highly recommend these removalists!
Sharon Danby
Sharon Danby
Best removals company
Moved a couple of months ago with Optimove and couldn't be happier with their service. Daniel and Brian were fantastic movers. The guys had to move all of our stuff up four flights of stairs as our new apartment doesn't have a lift, and they didn't skip a beat. I was exhausted after going up, and down the stairs a couple of times, these guys were doing it for hours and barely needed to rest. Will definitely be using Optimove for my next move, thanks, guys!
Steven Tillack
Steven Tillack
Was the safe delivery of our items.
Our move was the easiest ever with Optimove. Our two Removalists were Nella and Marc, who took great care of our furniture items. We were delighted with their efficiency and care.
We moved from Toowoomba to Brisbane. It was estimated to take 8 hours; they did it in 6 hours. All our furniture was wrapped, and it arrived at the new house without even a scratch.
Nella and Marc offered a lot of assistance with a friendly attitude. Highly recommend!
Regarding the cost, offered a reasonably average hourly rate. But what mattered most to us, was the safe delivery of our items.
Brisbane / Toowoomba removals
minaki kirollos
Optimove came in the cheapest by far.
We have moved many times over the past 16 years, and have always used large, well-known moving companies. We were a bit concerned, based on how little the quote was and the fact they were new, and we’d never heard of them, but we needn’t have worried. From our first communication, they were professional and quick to reply. Special mention to our removalists, Daniel, Chris, Assad and Sam (we had two deliveries due to the amount of furniture and boxes) - they were all lovely men, friendly, hard-working, and had the truck packed in record time. Just get a quote.
Sharyn Thompson
Sharyn Thompson
Communicative and extremely friendly movers
This is the first time we used professional removalists, and I will never go back! From the first phone call to the handshake after, the team that moved us was professional, timely, communicative and extremely friendly. They thought about the easiest way of removing and transporting our items to our new home, and I honestly could not recommend them highly enough. I will be referring them to all of my friends and family, and they'll be the only people I trust with my next move. 10/10 will use again! :) Great job guys!!
Annika Campbell
Annika Campbell
Friendly people
The staff were professional & friendly movers however the price is not so much.
The original price quoted was $65/ per half hour/ min 2 hours, and when we booked our move for 5 am, we were charged an extra $22 per half hour (which was excellent for the early wake up) but then we had to book a minimum 4 hours! At first, I misread and thought it was $87 per hour which I thought was excellent compared to what I was quoted, but my bad - I didn’t read it correctly. In comparison to pricing, Mini Movers were not going to charge extra for out of hours and were cheaper per hour. We only used 3 hours in the end and the price quoted is not inclusive of GST. Highly recommend local removalists!
L LEUNG
L LEUNG
Absolutely amazing company!
The boys from Optimove removals were amazing. The team who scheduled our move were friendly and understanding. Our removalists, TJ and Brian, were machines and got the job done on time. They packed all of our goods with impeccable care and didn't take any shortcuts. They were fast, efficient, friendly and just downright good blokes. The boys covered all of our furniture in shrink wrap, and nothing at all was marked. The whole Optimove experience was terrific. They charge less than the competitors and provide A+++ class service. Highly recommended and would use them again! Cheers guys!
Local removalist job
Danny Venus
The guys arrived on time. These people were fast and responsible.
Great removalists Brisbane service. The guys arrived on time. They were fast and responsible. I had to move heavy furniture including a piano. They took care of my furniture and moved everything without any damage.
They were fair on estimating time and only started charging from the moment they started working rather than arrival time.
I'm so happy with the hassle-free move and will use them in the future. Stat of the art local removals!
Tara Sima
Tara Sima
They get the job done!
Honestly could not recommend these guys more. Rayzor and John, the two gentlemen who helped me and my children move, were kind, helpful and nothing was too much trouble. I would not hesitate in asking them to help me again and would recommend them to friends and family in a heartbeat. I have moved a few times and now would never use a different company. I never felt rush or uncomfortable with them and the price was extremely reasonable. Do yourselves a favor and hire them! I definitely recommend Optimove removals services.
Holly Ainsworth
Holly Ainsworth
Best Movers Brisbane
Nela, James and Rodrigo showed up on time, moved quickly, catered for all my preferences, and successfully completed the entire move before I knew it. Some of the many things worth noting were Nela’s team’s care factor, commitment to see the task through despite unique challenges that the move presented to us, great communication, kindness and physical strength. I have used Optimove office moves 3 times over the last two years, each time amongst stressful personal circumstances, and time and time again this group of people keeps amazing me. If you are after a smooth move at affordable rates, look no further. Our interstate removalist job was so easy with you. Optimove removalists services are your best option for any removalist job!
MIKE BROOKS
MIKE BROOKS
These guys are the dream team of removalists
Nela and Mana were beyond amazing, these guys are the dream team of removalists, I could recommend them highly enough. On top of doing a stellar job moving us into our new house, they also moved a new (massive) fridge up a tight staircase. They moved heavy items in our belongings as refrigerators and large antiques with care and precision. What’s worth noting about this is that just the day before we had paid for the premium delivery service of the fridge from the good guys who after arriving refused to take it upstairs and left it. I can’t thank you guys enough for the professionalism and all-round great guys that you are!
Lucas Daoud
Lucas Daoud
Great care wrapping and transporting
Last time we moved, we had a terrible experience with a different company, so this time I wanted to make sure we found a good company. I read through what felt like a million reviews to see what people were saying about each company (as you can't always trust the stars)! The reviews for Optimove moving service seemed the most uniformly positive, so we went with them, was easy to get a quote, and I'm happy to say we can now add our own (very) positive review to the list as they were fantastic! They were lovely, friendly, and polite, took great care wrapping and transporting everything, and did an amazing, precision job doing a last-minute balcony lift for a piece of furniture that we hadn't anticipated wouldn't fit via the usual route. They moved a lot of my furniture and heavy items at an excellent price.
Tania Nayler
Tania Nayler
I will be recommending these guys
Damien & David. Absolute heroes. I have never come across two individuals who were not only passionate about what they do for a living but super-enthusiastic, energetic & friendly doing it! Nothing was too hard for them. We are left feeling at peace, relaxed and ready to enjoy our new apartment. I will be recommending these guys & this company for a long, long, long time. Thank you so much Optimove moving service. Thanks again, Damien & David. The boys paid great attention to every detail in our removalist job. Nothing was missed or left behind. You guys made our moving experience really easy & exciting.
Emily Kerrigan
Emily Kerrigan